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Security System Tips


Below are a few security system tips to help you with your merchandise security system so you can have the best results possible.


The Facts About Tags


How to choose the right tag

In the world of merchandise security the size of the tag means everything. The fact is the tag is the heart of the entire system. It's the magic that makes it all work.

But often choosing a tag and tagging items is left as an afterthought.

When asked "What type of tag would you like?" invariably the response is "the smallest".

The choice to choose the smallest tag possible is the biggest mistake in securing your products. This choice weakens the effectiveness of the entire system. Here's why...


Bigger is better.

Not all tags are created equal or have the same strength to be detected. The smaller the tag the harder it is for an antenna to pick up the signal of the tag. It's a small target to detect.

Smaller tags directly affect the performance of the antenna system.

Smaller tags also affect the deterrent factor. Small tags are harder to see by the customer. Seeing the tag is often a deterrent in and of itself.

So the bigger the tag the more likely a potential thief will see it and be deterred from stealing the item.

If you compare size and performance hard tags greatly outperform soft paper tags and choosing the smallest tag looses over 30% of detection capability.

Choose your tag style and size by optimizing the detection range as much as possible.

Whenever possible choose the largest tag possible for your product.


Tips on placing tags

The tag should be visible to the customer so place it where it can easily be seen. Seeing it is a big deterrent to theft.

Have a system to your tagging. Place tags in the same place on similar items so that it speeds up removal

Tagging near a price label also assists and speeds up removal of the tag.

Place the tag as high as possible on items such as silks, light or stretchy fabric items. This helps protect against any possible damage to the item when it is handled or fitted.

Avoid putting tags on seams unless it is a leather product. The seams can easily be cut open and a thief can remove the security tag pin to steal the product.

Avoid placing tags on waistbands, cuffs, hems or perimeters. They can easily be cut off if the tag is close to the edge of a garment or product.

Never force the pin into the tag. It should fit together easily.

If you find you have a bent pin throw it away. Do not use bent pins because they are damaged and may not work properly.



How to place a soft label on a product


Handling the placement of the label is very important. Keep the following items in mind when tagging products.

Make the tags look natural and inconspicuous on products.

Do not cover up important instructions or contents.

Apply the label to a flat surface of the product.

Try not to bend the label because bending labels may hinder detection. If you must bend the tag, bend the tag 1/4" on one side only and no more than 90 degrees.

Never cut the label to fit merchandise.

Do not attach a label on top of another label.

Do not place labels over the existing UPC code if used.

Apply tags neatly, lining up corners and sides with the edge of the product.

Do not place labels directly against metal or foil lined products such as cigarette cartons and certain brands of film. The metal or foil will interfere with the label.

It is not a good idea to place labels directly on leather or vinyl products because the adhesive on the label may damage the product.

On merchandise that is placed in stacks such as videotapes, DVDs or CDs it is a good idea to stagger labels so that no two labels are back to back.

Store labels at room temperature with normal humidity.



How to respond to an alarm

When a tag or label enters the electronic field of an antenna at the store exit, an audible alarm will sound. When this alarms sounds, it's important that you reach the customer as quickly as possible without running. The employee nearest the exit where the alarm sounds should respond immediately.

Approaching the customer who has set off the alarm is the most critical and important part of the system. With this in mind, remember to always be:

  • Courteous
  • Smiling
  • Friendly
  • Discrete

You may wonder why it's important to approach the people who set off the alarm when the main purpose of the system is to deter a theft. One reason for approaching the customer who has accidentally set off the alarm is to correct your own errors.

Often the merchandise security system goes off due to a cashier's failure to remove a tag or deactivate a label at the point-of-sale.

Another reason for approaching the customer is to reinforce the deterrent effect. If a potential shoplifter knows that you will respond to the alarm, they know that it will not be as easy to practice their trade in your store.